Frequently Asked Questions

• Where can I find my login info?
• How do I register new users?
• Do users need to be employees?
• Can I have a username other than my email address?
• Why I don't see my employees on the Project Team drop-down list?
• Can the foreman enter rates?
• How long can I keep a ticket open in the Entry step?
• Why don’t I see an Authorization Request Number or ticket number when entering details for a new ticket?
• How does the GC see the ticket?
• How does the GC sign the ticket?
• Can the GC sign in person after I selected the electronic signature request?
• Is the Customer contact different from the GC project contact?
• Why don't I see my projects on my app?
• What programs do you integrate with?