Frequently Asked Questions

• Can I move my Regular time to Premium time on a ticket that's already been created?
• What if I need daily signatures but need to keep the ticket open?
• Where can I find the tickets that have already been signed and are no longer visible on my mobile device?
• How long can I keep a ticket in Entry?
• How do I remove tickets for a project I no longer need to see?
• How can I get a ticket back in Entry if it's already been signed?
• Where can I reset my password on my mobile device?
• How to Remove Project Team Members
• Can the GC sign in person if I've already sent request for signature?
• What if I don’t see my Project on the mobile device?
• How do I remove a Project and Tickets I no longer need to see?
• Where can I find my login info?
• How do I register new users?
• Do users need to be employees?
• Can I have a username other than my email address?
• Why I don't see my employees on the Project Team drop-down list?
• Can the foreman enter rates?
• How long can I keep a ticket open in the Entry step?
• Why don’t I see an Authorization Request Number or ticket number when entering details for a new ticket?
• How does the GC see the ticket?
• How does the GC sign the ticket?
• Can the GC sign in person after I selected the electronic signature request?
• Is the Customer contact different from the GC project contact?
• Why don't I see my projects on my app?
• What programs do you integrate with?
• Set Up Your Default Views for the PeerAssist Platform
• Where can I add Premium Time Only on my Mobile Device